Tech Biz Now

E4 - The Extra Mile: Encouraging above-and-beyond performance

Anna Ong Episode 4

In this episode, we will explore effective strategies for encouraging above-and-beyond performance in the workplace. We discuss the importance of discretionary effort—those additional contributions that employees willingly make beyond their job descriptions—and how it can significantly impact organisational success.

Listeners will gain valuable perspectives on how to inspire and cultivate discretionary effort among their teams, ultimately leading to increased productivity, innovation, and employee satisfaction.

About Sue Ingram
Sue’s background is in HR working in the City of London and sales environment before leading a motivational study with the long-term unemployed.

Over 22 years ago she became a full-time executive coach and facilitator working with such organisations as: Tesco, Hitachi, Bovis Lend Lease, Airbus, BP, Mind Gym, Babcock, BAE Systems, Chatham House, Bournemouth, Derby and Lancaster Universities and Further Education Colleges.  

She was also an Honorary Teaching Fellow of Lancaster University’s Management Development Division for 11 years where she has supported the University’s World Class Leader Program and provided coaching support to IEED’s innovative Leadership Development Program for SME Business Owners and Entrepreneurs.  Her workshop, Leading Difficult People, was delivered as part of the University’s MBA program for 4 years.

For the past 14 years Sue’s company, Converse Well, has helped leaders and managers handle people issues with authority and confidence. She provides training in management and communication skills for managers to gain extraordinary results from perfectly ordinary people. Building teams that thrive in challenging environments and take justified pride in exceeding expectations.

Sue's advice has been featured in The Daily Telegraph, People Management, Business Matters, City AM as well as being a regular speaker at DisruptHR London, and industry podcasts.

Sue’s book, ‘Fire Well – How to Fire Staff so they Thank You’, was published in 2015.

Sue was also featured in a viral Instagram reel  -  13.2 million views and 740,000 likes! https://www.instagram.com/p/C3SdSrtI41E/?hl=en

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*Guest Details*
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Sue Ingram
Leadership and Management Consultant,
Facilitator, Speaker Executive Coach
Specialist in creating organisations and teams where leaders and managers achieve extraordinary results from ordinary people

sue@conversewell.com
+44 (0)7734 944515
Linkedin:  www.linkedin.com/in/sueingram1

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